We strive to provide our customers with high-quality products, but the item you received might not perform as expected by the time it’s delivered or after a time for reasons beyond our control. In such cases, you may contact us and ask for a replacement or a refund. Please do use them first to see whether they can work well when you receive your order.
Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.
onlyHouseLamps and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from onlyHouseLamps, damages resulting from use of or reliance on the information present, even if onlyHouseLamps or its suppliers have been advised of the possibility of such damages.
7 Days Money Back Guarantee
We have a 7-day-money-back guarantee on all our products from the date you received them without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding the actual shipping fees already incurred. Please note that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from the refund. Hope you can understand.
30 Days Limited Warranty
For hardware purchases, each product purchased directly from our website comes with a 30-Day Limited Warranty from the time of purchase. In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of the original purchase. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty. Note: Some manufacturers do require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents immediately. All “Dead on Arrivals” (DOA), Damaged, Missing or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty. We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility. If you would like to submit a request for a refund, replacement, or exchange, please contact us by email at email@example.com. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. Replacements are going to be shipped out after we receive the defective item back at our facility.
Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at firstname.lastname@example.org and we will attempt to stop or modify the order. Once an item has shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be canceled. Cancellation requests may take several days to process and you will be sent an email upon confirmation. If an order ships prior to confirmation, you may have the option of returning the item once it is received. A refund will be issued following the standard return process.
While we hope you love your purchase, we understand that you may need to return it. onlyHouseLamps accepts returns on a vast majority of our products—in new, uninstalled condition and original packaging—within 30 days of receipt unless otherwise noted on the item’s product page.
To begin a return request, please let us know so we can provide further shipping instructions if that is an option for the return of your product.
Please note that any expedited shipping charges from your original order are non-refundable.
RETURNS EXCEPTIONS: We are unable to accept returns for:
Products that are clearly marked non-returnable on the Product Detail Page
Products that have been assembled or installed
Products without the original packaging or not in their original condition
Products with crystals that have been unwrapped
Custom orders, including those that are made-to-order or customized to your specifications
Large quantities of the same product (6 or more)
Open-box or clearance items
Your refund credit will be issued after the item has been received and inspected. The cost of the return shipping will be deducted from the credit amount if you used our labels. In other words, you are responsible for the return shipping cost of any item you return.
Canadian Orders – orders returned from Canada will have shipping and any applicable taxes and customs duties deducted from the refund. Please call customer service for an estimated cost.
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Please keep in mind that defective goods (those with factory defects, missing parts, or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.